Welcome to Station Road Medical Practice
The doctors and staff at Station Road Medical Practice in Prestwick are proud to offer the highest standard of patient-centred healthcare. We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups. Please browse our website and learn more about how you can use these services.
Please see below for the latest practice information.
We would like to share with patients the volume of consultations which are being carried out. There is an inaccurate media perception that GPs are not seeing patients. During the month of September, the Clinicians in the Practice carried out 2627 telephone consultations and saw over 2100 patients face to face. There were 88 missed appointments by patients, failure to keep appointments leads to delays in other patients receiving appointments and appropriate treatment.
In addition, there are multiple patient contacts throughout the day, both acute and routine, which our Clinicians are dealing with. The system of having a telephone consultation in the first instance, prior to being seen, is working well for the majority of our patients.
Throughout September our Reception Team answered 14,474 calls to the surgery, 3514 of which were to the prescription line and 10960 to our main line.
Update on Appointment System
All our appointments are currently by telephone consultation in the first instance by a GP. We are continuing with this system following extremely positive feedback from our patients. The system works well since many issues can be dealt with appropriately over the telephone. Any patient who requires to be seen will be appointed as required. This also allows relevant tests to be carried out prior to being seen by the GP. This system has significantly reduced our waiting times.
If you require a telephone appointment, you should call the practice as early as possible in the morning, prior to 10am.
For ongoing chronic conditions, patients can request a continuation telephone appointment with their preferred GP, however, you must be prepared to wait for this as all our GPs are exceptionally busy dealing with on the day telephone triage and urgent appointments.
Our receptionists are highly skilled in triage and appointing patients to the most appropriate health care professional. Please help them to help you by giving as much information as possible. Please remember it is not always necessary for you to wait to see a GP. We have a fantastic team of multidisciplinary health care professionals working within the practice. This means that often our patients can be booked directly with expert specialists e.g. physiotherapist, pharmacist, mental health practitioner.
We will continue to adapt and evolve our appointment system in order to meet our patient need and demand and we appreciate all the positive support and feedback we have received over the past year.
New Prescription Ordering Process
From 26th July, we will be trialling a new process for ordering prescriptions via telephone. The service will switch to an automated answer machine. Patients will be instructed to leave their name, date of birth and items required.
Initially the line will be available during the same hours 9.30am-11.30am and 1.30pm-4.30pm. However, it is hoped if this system is successful, we can open this up to allow additional access throughout the day. We appreciate it can be difficult for patients to get through on the phone line, so we hope this will streamline the process for our patients.
Please also remember the easiest way to request a prescription is online through the online prescription service link at the bottom of this page
COVID Vaccination Status
Please see below the link to the Scottish Government website for information on how patients can now access their vaccination status without the need to contact their GP Practice.
Patients will be able to access their Covid-19 Vaccination status online by logging on to www.nhsinform.scot/covid19status
For those patients unable to access the information online they can call the freephone Covid status helpline to request their vaccination status which will be sent to them in the post. The Freephone number is 0808 196 8565.
Facemask Exemption Information for Travel
Please do not contact your GP Practice to ask for face covering exemption letters as this is not something that your GP can provide.
As per Scottish Government guidelines exemption certifications are not required, however, should you need this for travel purposes for any Airline you can request a free face covering exemption card by phoning 0800 121 6240 or through the NHS Scotland exemption card website. http://exempt.scot/
New A&E arrangements are now in place, please see the attached link for any patient who thinks they may need to attend the A&E Department.
Please click below to view the Practice Data Protection Notice.
GDPR Data Protection Notice
Text Messaging Service
By providing the Practice with your mobile telephone number you are consenting for us to contact you in this way for the purposes of appointment confirmation/reminders and annual review invitations. You can opt out of this service at any time if you would prefer not to receive text messages from the Practice.
Please ensure we have an up-to-date mobile number for you on our system so that you can enjoy the benefits of this service (you can update your clinical record via the button at the bottom of this page).
(Site updated 19/10/2021)