Welcome to Station Road Medical Practice

 The doctors and staff at Station Road Medical Practice in Prestwick are proud to offer the highest standard of patient-centred healthcare. We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.  Please browse our website and learn more about how you can use these services.

Please see below for the latest practice information.

Station Road Medical Practice

Patient Survey May 2022

 Currently the GPs are operating a system where they speak to patients on the telephone first, prior to making an appointment for them.  This allows some patients to be helped over the telephone, when suitable, reducing waiting times.  It also allows patients to be appointed with other professionals, such as the practice physiotherapist, if this is appropriate. 

 However we are constantly evaluating our service and wish to receive feedback on how this system works for our patients, so that improvements can be made if required.  We would be very grateful if you could complete the following survey:

 https://www.surveymonkey.co.uk/r/LFRCHJV

COVID Spring Booster

The covid spring booster vaccination is being offered to those people who are clinically vulnerable and/or over 75.  Letters are being sent out by the Health Board inviting patients for appointments at a central hub, please note Station Road Surgery is not involved with the spring booster programme.  If you need any further information on when you will be called for an appointment please contact the Covid Vaccination Helpline number on 0800 030 8013.

Face Coverings

 Please note that it is still strongly recommended to wear a face covering when entering healthcare settings.  It is essential we protect all vulnerable patients attending the practice.

Please be respectful of others and continue to wear a face covering unless you are exempt.

We appreciate your co-operation.

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Whitletts Clinic

We now have a GP clinic running at the Whitletts Surgery twice a week, therefore, any patient needing to see a GP face to face may be offered an appointment at this clinic.

Any patient wishing to register with the Practice can now either collect registration forms from our Whitletts Clinic or Station Road Surgery and return once completed to either clinic.  Alternatively, registration forms are available on our website under the New Patient section and can be emailed to the address shown.  

**Consultation Statistics**

March 2022

We would like to share with patients the volume of consultations which are being carried out.  There is an inaccurate media perception that GPs are not seeing patients.  During the month of March, the Clinicians in the Practice carried out 2,837 telephone consultations and saw 2,609 patients face to face.  There were 183 missed appointments by patients, failure to keep appointments leads to delays in other patients receiving appointments and appropriate treatment.

 In addition, there are multiple patient contacts throughout the day, both acute and routine, which our Clinicians are dealing with. The system of having a telephone consultation in the first instance, prior to being seen, is working well for the majority of our patients. 

 Throughout March our Reception Team answered 12,200 calls to the practice, 2,964 of which were to the prescription line and 9,236 to our main line.

Update on Appointment System

All our appointments are currently by telephone consultation in the first instance by a GP.  We are continuing with this system following extremely positive feedback from our patients.  The system works well since many issues can be dealt with appropriately over the telephone.  Any patient who requires to be seen will be appointed as required.  This also allows relevant tests to be carried out prior to being seen by the GP.  This system has significantly reduced our waiting times.

If you require a telephone appointment, you should call the practice as early as possible in the morning, prior to 10am.

For ongoing chronic conditions, patients can request a continuation telephone appointment with their preferred GP, however, you must be prepared to wait for this as all our GPs are exceptionally busy dealing with on the day telephone triage and urgent appointments.

Our receptionists are highly skilled in triage and appointing patients to the most appropriate health care professional.  Please help them to help you by giving as much information as possible.  Please remember it is not always necessary for you to wait to see a GP.  We have a fantastic team of multidisciplinary health care professionals working within the practice.  This means that often our patients can be booked directly with expert specialists e.g. physiotherapist, pharmacist, mental health practitioner. 

We will continue to adapt and evolve our appointment system in order to meet our patient need and demand and we appreciate all the positive support and feedback we have received over the past year.

A&E Arrangements

New A&E arrangements are now in place, please see the attached link for any patient who thinks they may need to attend the A&E Department.

Urgent Care poster

GDPR

Please click below to view the Practice Data Protection Notice.

GDPR Data Protection Notice

Text Messaging Service

By providing the Practice with your mobile telephone number you are consenting for us to contact you in this way for the purposes of appointment confirmation/reminders and annual review invitations.  You can opt out of this service at any time if you would prefer not to receive text messages from the Practice.

Please ensure we have an up-to-date mobile number for you on our system so that you can enjoy the benefits of this service (you can update your clinical record via the button at the bottom of this page).