Welcome to Station Road Medical Practice
The doctors and staff at Station Road Medical Practice in Prestwick are proud to offer the highest standard of patient-centred healthcare. We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups. Please browse our website and learn more about how you can use these services.
Please see below for the latest practice information.
Statement from NHS Ayrshire & Arran
Patients were previously advised that GP Practices would not be vaccinating against flu this year and that they would be contacted by their local Health Board with details of appointments for both Flu and COVID booster if eligible.
Due to ongoing demands across the system and workforce challenges associated with accelerating the COVID and flu programme jointly in Ayrshire and Arran, GP Practices have been asked by NHS Ayrshire and Arran Health Board to assist them with delivering the seasonal flu programme for patients in the 16-59 “at risk” and the 50-59 ‘not at risk’ age categories. This will help ensure all eligible patients in these cohorts will receive their flu vaccination at the earliest opportunity over the coming weeks which is our priority.
We recognise that this has unfortunately been confusing for members of the public and GP Practices but we are delighted to be able to offer you the flu vaccine this year at your practice
The flu vaccine is the best available protection against the flu virus. It’s very safe, takes only a few minutes and will last around a year. The vaccine is offered each winter flu season, which lasts from October to March.
**PLEASE NOTE COVID BOOSTERS WILL NOT BE GIVEN BY GP PRACTICES**
Patients eligible for a COVID Booster will be invited to attend a Mass Vaccination Clinic.
The booster dose will be given no earlier than 24 weeks (168 days) after the second dose of your COVID vaccination and you will receive a national appointment letter in a blue envelope advising when you should attend for this. Please do not contact your GP Practice regarding COVID vaccination.
We have successfully delivered multiple flu vaccine clinics at evenings and weekends. If you are within one of the categories highlighted above and have not heard from us about your flu vaccine and would like to receive it please telephone for an appointment.
We would like to share with patients the volume of consultations which are being carried out. There is an inaccurate media perception that GPs are not seeing patients. During the month of October, the Clinicians in the Practice carried out 2758 telephone consultations and saw 2460 patients face to face. There were 89 missed appointments by patients, failure to keep appointments leads to delays in other patients receiving appointments and appropriate treatment.
In addition, there are multiple patient contacts throughout the day, both acute and routine, which our Clinicians are dealing with. The system of having a telephone consultation in the first instance, prior to being seen, is working well for the majority of our patients.
Throughout October our Reception Team answered 12,752 calls to the surgery, 3004 of which were to the prescription line and 9748 to our main line.
Update on Appointment System
All our appointments are currently by telephone consultation in the first instance by a GP. We are continuing with this system following extremely positive feedback from our patients. The system works well since many issues can be dealt with appropriately over the telephone. Any patient who requires to be seen will be appointed as required. This also allows relevant tests to be carried out prior to being seen by the GP. This system has significantly reduced our waiting times.
If you require a telephone appointment, you should call the practice as early as possible in the morning, prior to 10am.
For ongoing chronic conditions, patients can request a continuation telephone appointment with their preferred GP, however, you must be prepared to wait for this as all our GPs are exceptionally busy dealing with on the day telephone triage and urgent appointments.
Our receptionists are highly skilled in triage and appointing patients to the most appropriate health care professional. Please help them to help you by giving as much information as possible. Please remember it is not always necessary for you to wait to see a GP. We have a fantastic team of multidisciplinary health care professionals working within the practice. This means that often our patients can be booked directly with expert specialists e.g. physiotherapist, pharmacist, mental health practitioner.
We will continue to adapt and evolve our appointment system in order to meet our patient need and demand and we appreciate all the positive support and feedback we have received over the past year.
New Prescription Ordering Process
From 26th July, we will be trialling a new process for ordering prescriptions via telephone. The service will switch to an automated answer machine. Patients will be instructed to leave their name, date of birth and items required.
Initially the line will be available during the same hours 9.30am-11.30am and 1.30pm-4.30pm. However, it is hoped if this system is successful, we can open this up to allow additional access throughout the day. We appreciate it can be difficult for patients to get through on the phone line, so we hope this will streamline the process for our patients.
Please also remember the easiest way to request a prescription is online through the online prescription service link at the bottom of this page
New A&E arrangements are now in place, please see the attached link for any patient who thinks they may need to attend the A&E Department.
Please click below to view the Practice Data Protection Notice.
GDPR Data Protection Notice
Text Messaging Service
By providing the Practice with your mobile telephone number you are consenting for us to contact you in this way for the purposes of appointment confirmation/reminders and annual review invitations. You can opt out of this service at any time if you would prefer not to receive text messages from the Practice.
Please ensure we have an up-to-date mobile number for you on our system so that you can enjoy the benefits of this service (you can update your clinical record via the button at the bottom of this page).
(Site updated 25/11/2021)