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 Test Results
Please telephone for test results between 10am and 4pm, Monday to Friday.

You may see the Doctor of your choice by appointment.   Please telephone or speak to the receptionist a few days in advance for routine appointments.   Urgent cases will be seen the same day, but it is helpful if you telephone in the morning.   Please try to give the receptionists any information which they may ask for, as this helps the Doctor assess your request

Home Visits
Please make every effort to come to the Surgery as this gives the Doctor more time and better facilities to deal with your problem.   If you are too ill to attend the Surgery it is helpful if you can telephone your request for a home visit as early as possible in the morning, ideally before 9.30am.

Cancelling your Appointment
Unfortunately, we continue to have a number of patients failing to attend appointments, which has an adverse affect on appointments available for other patients. 

During the month of December , there were 193 missed appointments, which equates to 32  hours of lost consultation time.

If you are unable to attend an appointment, it is important to let reception know in order to allow the appointment to be offered to another patient.  We thank you for your co-operation in this respect. 

As a patient you have choices, rights and responsibilities. 

You have the right to: 

  • Be treated with dignity and respect. 
  • Know the names and professional status of people serving you. 
  • Privacy and confidentiality. 
  • Receive accurate information about your health and to participate in choosing a form of treatment. 
  • Consent to or refuse care and/or treatment. 
  • Select and/or change your health care provider. 
  • File complaints/grievances when dissatisfied with the treatment you have received. 

You have the responsibility to: 

  • Seek medical attention promptly.
  • Be honest about your medical history. 
  • Respect Surgery policies and operating hours. 
  • Keep appointments or cancel in advance.
  • Ask about anything you do not understand.
  • Follow health advice.
  • Treat all members of staff at the Surgery with the same respect shown to you. 

Please note that we will not tolerate physical or verbal aggression under any circumstances.  Our policy is to remove patients from the Practice list with immediate effect where this occurs.

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