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Noticeboard

The practice will be open on both bank holidays in May - Friday 8th & Monday 25th.  Please note the prescription line will not be open for routine prescriptions.  Any emergency prescription requests can be made via the main line.

Test Results
Please telephone for test results between 10am and 4pm, Monday to Friday.

Appointments
You may see the Doctor of your choice by appointment.   Please telephone or speak to the receptionist a few days in advance for routine appointments.   Urgent cases will be seen the same day, but it is helpful if you telephone in the morning.   Please try to give the receptionists any information which they may ask for, as this helps the Doctor assess your request

Home Visits
Please make every effort to come to the Surgery as this gives the Doctor more time and better facilities to deal with your problem.   If you are too ill to attend the Surgery it is helpful if you can telephone your request for a home visit as early as possible in the morning, ideally before 9.30am.

Cancelling your Appointment
Unfortunately, we continue to have a number of patients failing to attend appointments, which has an adverse affect on appointments available for other patients. 

During the month of February , there were 173 missed appointments, which equates to 29  hours of lost consultation time.

If you are unable to attend an appointment, it is important to let reception know in order to allow the appointment to be offered to another patient.  We thank you for your co-operation in this respect. 

Exciting News

We are delighted to inform our patients of a forthcoming extension to the practice.  Work will commence on 6th March 2020 for a number of weeks to extend our clinical consulting space.

 

This will allow additional consulting space for our currently expanding multi-disciplinary team members and additional junior doctors, all of which will benefit our patients.

 

We appreciate your forbearance during this time of potential disruption.

When we are Closed

closedAyrshire & Arran Health Board has commissioned NHS 24 to provide an out of hours, telephone advice service at nights and weekends for patients with urgent medical problems.

If you require to be seen, NHS 24  will arrange for you to see one of the Doctors working for Ayrshire Urgent Care Service (AUCS) if appropriate.

When you telephone our practice out of hours 01292 671444, an answering machine will give you the on call telephone number to telephone.  Alternatively you can contact NHS 24 directly on 111

If you simply need advice, a Nursing Sister or Doctor will speak to you.  If you need to be seen by a Doctor and are fit to travel, you will be invited to a treatment centre.  If your problem is more serious and you are not fit to travel, a Doctor will visit you at home.
 
Please be prepared to give a few details including name, address and telephone number etc. when you telephone the out of hours number.  
 
Telephone calls to the out of hours service are recorded.   Please remember that the service is for URGENT problems only.
 
The NHS 24 website can be found at www.nhs24.com 
 

 
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