Station Road Medical Practice
The doctors and staff at Station Road Medical Practice in Prestwick are proud to offer the highest standard of patient-centred healthcare. We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups. Please browse our website and learn more about how you can use these services.
Change to Telephone System
We are currently trialling a new phone configuration to direct patient calls more effectively. When calling the practice please ensure you select the correct option. You may be placed in a queue, but your call will be answered.
Option 1: Home Visit Requests
Press 1 if you feel you require a home visit. We offer house visits to those few patients who are truly housebound or too unwell to visit the practice. You will be seen and assessed quicker if you can attend the practice.
Option 2: Urgent Appointments/Duty Doctor
Press 2 if you require an urgent appointment or require to speak to the duty doctor. Please note the duty doctor is available between 8.30am-10am and 2pm‑3.30pm. The receptionist will ask for some brief information. Remember if you require an urgent appointment , you are likely to be seen by our Advanced Nurse Practitioner.
Option 3: Appointments/Results/General Enquiries
Press 3 to speak to reception regarding appointments, results or general enquiries. Please note results are available between 10am and 4pm.
The Practice is now able to offer online booking and cancellation of appointments. To register for this service, please ask at Reception. We hope you will find this service beneficial.
Text Messaging Service
The Practice is now able to send text message reminders to patients. This is a great benefit for our patients and additionally will help us to reduce our high non-attendance rate. You can opt out of this service if you would prefer not to receive text messages from the Practice.
Please ensure we have an up-to-date mobile number for you on our system so that you can enjoy the benefits of this service (you can update your clinical record via the button at the bottom of this page).
We are also inviting patients by month of birth to attend for an annual review of their long-term conditions, via text or email. Please let us know if you would prefer to be contacted via another method.
(Site updated 19/02/2018)