Consulting the Doctor 

You may see the Doctor of your choice by appointment.   For routine appointments, please phone as far in advance as possible.  

Urgent cases will be seen the same day, but it is helpful if you telephone in the morning.   Please try to give the receptionists any information which they may ask for, as this helps the Doctor assess your request.  Please note the Doctor of your choice may not be available for urgent cases.

Can patients please note an appointment for consultation is for one problem only.  If you are concerned that you require more than the allocated time, please speak to the receptionist who may be able to arrange additional time for you.

Appointments System
The main Surgery in Prestwick, is open from 8:30am-5:30pm, Monday to Friday.
Surgery telephone lines are open Monday to Friday between 8:30am-5:30pm.
*Please note special times for ordering prescriptions and enquiring about test results.
Appointments at the main Surgery are available from 8:30am-5:30pm. A few morning appointments are available from 8:00am-8:30am.

Failure to Keep / Cancel Appointments 

Failure to keep appointments leads to delays in other patients receiving appointments and appropriate treatment.  There are over 100 appointments per month wasted.  If an appointment is no longer required, please ensure you cancel it. Patients who continually fail to keep or cancel appointments will be removed from our list.  

Triaging/Urgent Appointments

Requests for home visits and emergency appointments for that day will be triaged by one of our practice nursing team. The use of triaging allows us to prioritise visits and make most effective use of our existing appointments. Please give the receptionists as much information as possible.

Advice
General advice about problems can be obtained from one of our experienced nurses. The nurse may need to call you back when she is free. 

There is a Doctor also available for general advice in the morning normally between 8.30am and 10.00am by phoning the normal Surgery number 01292 671444.  If you wish to speak to a specific Doctor, you will be offered a telephone slot.

Consultations
If you are over 16 and not yet 75 and have not had a consultation within the last 3 years we will be happy to offer you a consultation at your request.  Similarly we will be happy to offer you a consultation at your request if you are 75 and have not had a consultation within the previous 12 months. 

Cancelling Appointments

You are now able to cancel appointments on our website. To be able to use this facility your appointment must not be within 24 hours. If your appointment is within 24 hours please contact the surgery on 01292 671444 to speak to a receptionist.

Home Visits 

Please make every effort to come to the Surgery as this gives the Doctor more time and better facilities to deal with your problem.   If you are too ill to attend the Surgery it is helpful if you can telephone your request for a home visit as early as possible in the morning, ideally before 9.30am. Urgent calls will take priority. 

Triaging/Urgent Appointments

Requests for home visits and emergency appointments for that day will be triaged by one of our practice nursing team. The use of triaging allows us to prioritise visits and make most effective use of our existing appointments. Please give the receptionists as much information as possible.

Advice 

General advice about problems can be obtained from one of our experienced nurses. The nurse may need to call you back when she is free. 

There is a Doctor also available for general advice in the morning normally between 8.30am and 10.00am by phoning the normal Surgery number 01292 671444.  If you wish to speak to a specific Doctor, you will be offered a telephone slot.