May Bank Holiday Closures

The Practice will be closed on Monday 3rd May & Monday 31st May 2021.  Please remember to order your medication in plenty of time.  If you have an urgent matter which cannot wait during this time, please call the out-of-hours service on 111. 

Test Results 

Please telephone for test results between 10am and 4pm, Monday to Friday on 01292 671444. 

Home Visits 

Please make every effort to come to the Surgery as this gives the Doctor more time and better facilities to deal with your problem.   If you are too ill to attend the Surgery it is helpful if you can telephone your request for a home visit as early as possible in the morning, ideally before 9.30am. 

Cancelling Your Appointment 

Unfortunately, we continue to have a number of patients failing to attend appointments, which has an adverse affect on appointments available for other patients. If you are unable to attend an appointment, it is important to let reception know.  We thank you for your co-operation in this respect.



Appointments System

Please note that currently due to the pandemic all calls are triaged on the day and routine appointments cannot be booked ahead of time.

The practice and the telephone lines are open from 8.30 am to 5.30 pm Monday to Friday.

Please note special times for ordering prescriptions and enquiring about test results.   

Appointments are available 8.30 am to 5.30 pm with some additional early appointments available from 8.00 am. You may see the Doctor of your choice by appointment. For routine appointments please phone as far in advance as possible. Urgent cases will be seen the same day but it is helpful if you telephone in the morning. Please try to give the Receptionists any information which they may ask for as this helps the Doctor assess your request. Please note, the Doctor of your choice may not be available for urgent cases.

An appointment is for ONE problem only. If you are concerned that you require more than the allocated time please speak to the Receptionist who may be able to arrange additional time for you.

Failure to Attend or Cancel Appointments

Failure to keep appointments leads to delays in other patients receiving appointments and appropriate treatment. There are over 150 appointments per month wasted. If an appointment is no longer required please ensure you cancel it.

Patients who continually fail to keep or cancel appointments will be removed from our list.

Please sign up to our text confirmation and reminder system for appointments.


Triaging/Urgent Appointments

Requests for home visits and emergency appointments for that day will be triaged by one of our Practice Nursing Team. The use of triaging allows us to prioritise visits and make most effective use of our existing appointments. Please give the Receptionist as much information as possible.


Duty Doctor 

The purpose of the Duty Doctor is to deal with urgent medical issues only. The Duty Doctor is not available to speak to any patient at any time. They are dealing with a high volume of urgent calls which require to be triaged rapidly and dealt with on the same day.

Please do not be disappointed if the Doctor is unable to spend more than a few minutes on the phone with you, this is only because they have a queue of urgent calls to attend to.


Ayrshire Bloods

There has been a change to how hospital requests for blood tests are managed within Ayrshire. Any hospital consultant who requires bloods to be taken prior to a clinic will now refer the patient into the Ayrshire Bloods Service. Patients will have the choice of attending the Biggart Hospital or North Ayr Health Centre to have their bloods taken. This system will ensure that the results of your blood tests are sent directly to the appropriate consultant prior to your hospital appointment.

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