Noticeboard

Please see our latest practice newsletter under 'Latest News' from the Quick Links section on the right hand side of this page.


**GP Demand**

Please click on the link below for information regarding measures to support increasing GP demand and provide easier access for patients when calling their GP Practice.

GP Demand


Test Results 

Please telephone for test results between 10am and 4pm, Monday to Friday on 01292 671444. 

Home Visits 

Please make every effort to come to the Surgery as this gives the Doctor more time and better facilities to deal with your problem.   If you are too ill to attend the Surgery it is helpful if you can telephone your request for a home visit as early as possible in the morning, ideally before 9.30am. 

Cancelling Your Appointment 

Unfortunately, we continue to have a number of patients failing to attend appointments, which has an adverse affect on appointments available for other patients. If you are unable to attend an appointment, it is important to let reception know.  We thank you for your co-operation in this respect.

 

 

 

Welcome to Station Road Medical Practice

 The doctors and staff at Station Road Medical Practice in Prestwick are proud to offer the highest standard of patient-centred healthcare. We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.  Please browse our website and learn more about how you can use these services.

 

Please see below for the latest practice information.


Staff News

Dr Park, our Senior Partner, will retire from the practice on 31st March 2022, having provided 32 years of service to the patients of Station Road Medical Practice, having first started at the practice in Hunter Street in 1989.

 Dr Park is a highly respected and valued member of the practice who will be hugely missed by all colleagues and patients.

 


Shingles / Pneumococcal Vaccinations

The practice will now be running clinics for shingles and pneumococcal vaccinations. 

The shingles vaccination is a one off vaccination which is offered to patients aged 70 years.  Additionally, patients aged 71-79 years who have not previously received a shingles vaccination are also eligible.

Patients who are aged 65 years and over are entitled to a one off pneumococcal vaccination.

Clinics will commence from 1st February 2022.  Please note, the stock we are receiving for these vaccinations will be limited each week, but we intend to continue clinics for as many weeks as possible for eligible patients to be vaccinated.

Eligible patients should call our reception team for an appointment.

 


**Consultation Statistics**

November 2021

We would like to share with patients the volume of consultations which are being carried out.  There is an inaccurate media perception that GPs are not seeing patientsDuring the month of November, the Clinicians in the Practice carried out 2748 telephone consultations and saw 2979 patients face to face.  There were 124 missed appointments by patients, failure to keep appointments leads to delays in other patients receiving appointments and appropriate treatment.

 In addition, there are multiple patient contacts throughout the day, both acute and routine, which our Clinicians are dealing with. The system of having a telephone consultation in the first instance, prior to being seen, is working well for the majority of our patients. 

 Throughout November our Reception Team answered 13,380 calls to the surgery, 3067 of which were to the prescription line and 10,313 to our main line.


Update on Appointment System

 

All our appointments are currently by telephone consultation in the first instance by a GP.  We are continuing with this system following extremely positive feedback from our patients.  The system works well since many issues can be dealt with appropriately over the telephone.  Any patient who requires to be seen will be appointed as required.  This also allows relevant tests to be carried out prior to being seen by the GP.  This system has significantly reduced our waiting times.

 

If you require a telephone appointment, you should call the practice as early as possible in the morning, prior to 10am.

 

For ongoing chronic conditions, patients can request a continuation telephone appointment with their preferred GP, however, you must be prepared to wait for this as all our GPs are exceptionally busy dealing with on the day telephone triage and urgent appointments.

 

Our receptionists are highly skilled in triage and appointing patients to the most appropriate health care professional.  Please help them to help you by giving as much information as possible.  Please remember it is not always necessary for you to wait to see a GP.  We have a fantastic team of multidisciplinary health care professionals working within the practice.  This means that often our patients can be booked directly with expert specialists e.g. physiotherapist, pharmacist, mental health practitioner. 

 

We will continue to adapt and evolve our appointment system in order to meet our patient need and demand and we appreciate all the positive support and feedback we have received over the past year.

 


New Prescription Ordering Process

From 26th July, we will be trialling a new process for ordering prescriptions via telephone.  The service will switch to an automated answer machine.  Patients will be instructed to leave their name, date of birth and items required. 

 Initially the line will be available during the same hours 9.30am-11.30am and 1.30pm-4.30pm.  However, it is hoped if this system is successful, we can open this up to allow additional access throughout the day.  We appreciate it can be difficult for patients to get through on the phone line, so we hope this will streamline the process for our patients.

 

Please also remember the easiest way to request a prescription is online through the online prescription service link at the bottom of this page

 


A&E Arrangements

New A&E arrangements are now in place, please see the attached link for any patient who thinks they may need to attend the A&E Department.

Urgent Care poster


GDPR

 

Please click below to view the Practice Data Protection Notice.

GDPR Data Protection Notice

 


Text Messaging Service

 

By providing the Practice with your mobile telephone number you are consenting for us to contact you in this way for the purposes of appointment confirmation/reminders and annual review invitations.  You can opt out of this service at any time if you would prefer not to receive text messages from the Practice.

 

Please ensure we have an up-to-date mobile number for you on our system so that you can enjoy the benefits of this service (you can update your clinical record via the button at the bottom of this page).

 

 

(Site updated 19/01/2022)
Order your repeat medicationsCancel your appointmentChange of contact detailsUpdate your clinical record
 
NHS ScotlandThis site is brought to you by My Surgery Website