Noticeboard

The practice will be open on both bank holidays in May - Friday 8th & Monday 25th.  Please note the prescription line will not be open for routine prescriptions.  Any emergency prescription requests can be made via the main line.

Test Results
Please telephone for test results between 10am and 4pm, Monday to Friday.

Appointments
You may see the Doctor of your choice by appointment.   Please telephone or speak to the receptionist a few days in advance for routine appointments.   Urgent cases will be seen the same day, but it is helpful if you telephone in the morning.   Please try to give the receptionists any information which they may ask for, as this helps the Doctor assess your request

Home Visits
Please make every effort to come to the Surgery as this gives the Doctor more time and better facilities to deal with your problem.   If you are too ill to attend the Surgery it is helpful if you can telephone your request for a home visit as early as possible in the morning, ideally before 9.30am.

Cancelling your Appointment
Unfortunately, we continue to have a number of patients failing to attend appointments, which has an adverse affect on appointments available for other patients. 

During the month of February , there were 173 missed appointments, which equates to 29  hours of lost consultation time.

If you are unable to attend an appointment, it is important to let reception know in order to allow the appointment to be offered to another patient.  We thank you for your co-operation in this respect. 

Exciting News

We are delighted to inform our patients of a forthcoming extension to the practice.  Work will commence on 6th March 2020 for a number of weeks to extend our clinical consulting space.

 

This will allow additional consulting space for our currently expanding multi-disciplinary team members and additional junior doctors, all of which will benefit our patients.

 

We appreciate your forbearance during this time of potential disruption.

 

Coronavirus

If you have developed a new continuous cough and/or high temperature, the advice is for you and your household to self-isolate. All current advice is available at nhsinform.scot. If you are feeling particularly unwell you should call NHS 24 on 111 in the first instance.  Please DO NOT attend the practice.

 

To ensure patient safety during the Coronavirus outbreak, the way we normally offer appointments is temporarily changing.

 

We are currently unable to take routine appointment bookings. If you require urgent advice or care, please telephone the practice and we can discuss how best to manage your situation.  We will be operating a call back telephone triage system from Monday 23rd March.

We will be reviewing the situation regularly in line with local guidance.

We will be closing the practice daily from 12.30-1.30pm in order to allow daily management plans to be put in place for the safety of our patients and staff.  Please note we may at times be operating with reduced staffing levels.

 

You can find the most up to date information about Coronavirus on www.nhsinform.scot

Online isolation notes are now available at:

https://111.nhs.uk/isolation-note

Prescriptions

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Welcome to

  Station Road Medical Practice

  The doctors and staff at Station Road Medical Practice in Prestwick are proud to offer the highest standard of patient-centred healthcare. We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.  Please browse our website and learn more about how you can use these services.

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Evolving General Practice

General practice is very much evolving into multi disciplinary team working.  It is not always appropriate or necessary for you to see a GP.  Often a member of our extended multi disciplinary team will be more appropriate for you to see.  It is important for our receptionists to ask questions when you request an appointment, allowing them to signpost you to the most appropriate member of our clinical team.  The receptionists are highly skilled in triage and appointing patients to the correct clinician to make best use of time and skill mix.  Please help them to help you by providing as much information as possible.  Please see the attached leaflet which explains more about how GP Practices in Ayrshire are changing.

GP Practices in Ayrshire

 

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GDPR

Please click below to view the Practice Data Protection Notice

Data Protection Notice

Data Protection Notice - Other Rights

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Telephone Options

Please note our telephone options. For non urgent matters we kindly request that you call the practice after 10am.

Option 1: Home Visit Requests (until 10am) / Results (10am-4pm)

If you require a home visit before 10am or to obtain a result between 10am-4pm, press OPTION 1

We offer house visits to those few patients who are truly housebound or too unwell to visit the practice.  You will be seen and assessed quicker if you can attend the practice. 

Option 2: Urgent Appointments/Duty Doctor

If you require an urgent on-the-day appointment, press OPTION 2

Please note the duty doctor is available between 8.30am-10am and 2pm‑3.20pm.  The receptionist will ask for some brief information.  Remember if you require an urgent appointment , you are likely to be seen by our Advanced Nurse Practitioner.

Option 3: Routine Appointments/Enquiries

For routine appointments or enquiries, press OPTION 3

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Patient Access

The Practice is now able to offer online booking and cancellation of appointments.  To register for this service, please ask at Reception.  We hope you will find this service beneficial.

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Text Messaging Service

By providing the Practice with your mobile telephone number, you are consenting for us to contact you in this way for the purposes of appointment confirmation/reminders and annual review invitations.  You can opt out of this service at any time if you would prefer not to receive text messages from the Practice

 

Please ensure we have an up-to-date mobile number for you on our system so that you can enjoy the benefits of this service (you can update your clinical record via the button at the bottom of this page). 

(Site updated 31/07/2020)
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