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Noticeboard

Test Results
Please telephone for test results between 10am and 4pm, Monday to Friday.

Appointments
You may see the Doctor of your choice by appointment.   Please telephone or speak to the receptionist a few days in advance for routine appointments.   Urgent cases will be seen the same day, but it is helpful if you telephone in the morning.   Please try to give the receptionists any information which they may ask for, as this helps the Doctor assess your request

Home Visits
Please make every effort to come to the Surgery as this gives the Doctor more time and better facilities to deal with your problem.   If you are too ill to attend the Surgery it is helpful if you can telephone your request for a home visit as early as possible in the morning, ideally before 9.30am.

Cancelling your Appointment
Unfortunately, we continue to have a number of patients failing to attend appointments, which has an adverse affect on appointments available for other patients. 

During the month of September , there were 149 missed appointments, which equates to 25 hours of lost consultation time.

If you are unable to attend an appointment, it is important to let reception know in order to allow the appointment to be offered to another patient.  We thank you for your co-operation in this respect. 

Information Sharing

The practice complies with Data Protection, Access to Medical Records and Freedom of Information legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases.
  • Anonymised patient information will also be used at local and National level to help the Health Board and Government plan services, ensure financial accountability and delivery of quality healthcare.
  • The Practice may use external data processors to correspond with you.

Confidentiality

Everyone working for the NHS has a legal duty to keep information about you confidential. We only ever use or pass on information about you if people have a genuine need for it in your and everyone's interests. Whenever possible, we shall remove details that identify you. The sharing of some types of very sensitive personal information is strictly controlled by law. Anyone who receives information from us is also under a legal duty to keep it confidential.


Freedom of Information

The ICO has published a new Model Publication Scheme that all public authorities are required to adopt by 1st January 2009.

https://ico.org.uk/for-organisations/guide-to-freedom-of-information/

  • The Practice uses external data processors to correspond with you.


SPIRE (Scottish Primary Care Information Resource)

NHS Scotland is improving the way it uses information from GP patient records.  SPIRE is a service that will allow small amounts of non patient identifiable information from GP records to be used to help NHS Scotland and Scottish Government improve care and plan services.  A new campaign is underway to inform patients across Scotland of the benefits of the service and the confidential and secure way in which patient records will be used to help plan and improve health care services.  To find out more visit http://spire.scot/

 
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